NTL SUCKS!!!!!

[gailsedotes]

I recently upgrade my connection from 512 to 2gb (as I was paying the same amount) - but now my connection is intermittent, with every other page download timing out (this is the third time I’ve tried to write this...) and every two out of three time I try to send mail I get no ntl server messages.

So, I call ntl to ask if I can go back to my trusty 512… I get sent to a call centre in India…

Where the guy asks if I use P2P – which I haven’t for the last three months or so. He then sends me to a website to test my connection speed – which times out twice, then reads an AVERAGE of 52kb (I had one 80kb spike, but mostly it was 30kb) then the page crashes.

He then says my connection is fine. Despite the fact that it is intermittent. He tells me that the fault is all on my side as I am obviously running a P2P, have a virused hard drive and my wireless is hacked.

I patiently explained that I am NOT running a P2P, run both virus guards and adware removers regularly, and my wireless is not only encrypted, but I also have both hardware and software firewalls.

He gets aggressive and goes through his obviously written list and I hang up. Then go and send a complaint to NTL.

Does not solve my sh*tty connection…

Anyone have any broadband suppliers they can recommend?

Comments

[guyelfkin.livejournal.com]

Hmmmm... I understood some of the individual words and some of the sentences but as a whole this makes as much sense to me as a foreign language would (and I don't *do* foreign languages)

We've heard about this broadband thingie but wouldn't ahve an idea where to start.

Actually, I think the less tech-savvy Tom has a better idea of waht broadband actually is than I do... which is impressive and scary in one neat little package.

Teddy